Support and Reporting

Contact Tonèl

For general support, privacy requests, security reports, abuse or event reports, and appeals, email support@tonel.app. Do not send passwords, API keys, complete QR secrets, or unnecessary identity documents.

Event-specific help

Contact the organizer first for event details, venue access, schedule changes, or commitments made outside Tonèl. For a missing ticket, check spam and use Tonèl’s ticket lookup or resend flow with the reservation email address.

Safety and abuse

Tonèl is not an emergency service. For immediate danger, contact local emergency services. Report scams, impersonation, unsafe or prohibited events, privacy concerns, account compromise, and security vulnerabilities to support@tonel.app.

Support hours and replies

Human support is available in French and English every day, 8 a.m.–8 p.m. Arizona time (MST, UTC−7 year-round). Tonèl’s interface is also available in Spanish, Portuguese, and Haitian Creole.

• Credible imminent-safety or child-safety concerns: as soon as practicable during staffed periods.
• Account compromise, active security issues, or day-of-event ticket problems: prioritized during staffed hours.
• Email support@tonel.app. We’ll reply within 24 hours, including weekends. This is an initial reply; resolving an issue may take longer.
• Privacy requests and appeals: initial email reply within 24 hours; completed within the applicable legal or published period.